Return & Exchange Policy
Refund & exchange policy
Fair for you.
Fair for us.
Always clear.
We stand behind every pair we sell. Here's exactly how returns, exchanges, and refunds work at INEED SNKRS — no surprises.
Refunds & exchanges
What qualifies.
We assess every return request individually. Here's what does — and doesn't — qualify for a refund or exchange.
CPA cooling-off period
7-day return window.
In line with the Consumer Protection Act, you may request a return within 7 days of receiving your order — provided the following conditions are met:
Unworn & unused
The item must not have been worn or used in any way.
Original tags
All original tags must still be attached to the item.
Original packaging
Must be returned in the original INEED SNKRS packaging.
Inspection required
All returned items are inspected by our team before approval.
Sale & promotional items
Final sale rules.
All items purchased during sales, promotions, or clearance events are considered final sale. These items will only qualify for return if:
Shipping costs
Who pays for what.
Customer error
You cover shipping
If the return is due to a mistake on the customer's side (e.g. wrong size selected), the customer is responsible for both return and re-shipping costs.
Our error
We cover everything
If the return is due to an error on our side — wrong item or defect — we cover all shipping costs in full.
Non-returnable items
We can't accept these.
Returns will not be accepted under any of the following circumstances:
Item has been worn or used
Any sign of wear disqualifies the item from return eligibility.
Damage from misuse or negligence
Items showing damage caused by the customer are not eligible.
Normal wear and tear
General use deterioration is not covered under our return policy.
Intentional damage
Items that appear to have been deliberately damaged will be refused.
Not purchased from INEED SNKRS
We can only process returns for items bought directly through our store.
Refund processing
Once approved.
Inspection first
Refunds are only approved after the returned item is confirmed to meet all conditions.
Original payment method
Approved refunds are returned to the same payment method used at checkout.
Up to 7 working days
Processing can take up to 7 working days after the refund has been approved.
How to request a return
3 easy steps.
All return and exchange requests start with a WhatsApp message to our team. Here's how it works:
WhatsApp us
Send a message to 069 708 1126 to start your return or exchange request.
Send your order details
Include your order number and clear photos of the item showing the issue.
We'll guide you through
Our team will review your request and walk you through the next steps from there.
Need help with a return?
Talk to us directly.
We're here to make this as easy as possible. Reach out on WhatsApp and our team will take it from there.
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