Refund policy

!Need SNKRS – Return & Exchange Policy

At !Need SNKRS, we are committed to delivering quality products and a smooth customer experience. This policy ensures fairness, transparency, and alignment with the Consumer Protection Act (CPA) of South Africa.

 

 

1. Refunds & Exchanges

Refunds or exchanges will only be considered under the following conditions:

  • The item is materially defective due to a manufacturing fault

  • The incorrect size or product was supplied by !Need SNKRS

  • The item was damaged prior to delivery

⚠️ Refunds will not be granted for:

  • Change of mind

  • Personal or financial reasons

  • Incorrect selections made by the customer

👉 If the customer ordered the wrong size, this will qualify for an exchange only, not a refund.

All return or exchange requests must be approved by our team before any item is sent back.

 

 

2. Cooling-Off Period (Online Orders)

In accordance with the CPA, customers may request a return within 7 days of receiving their order.

To qualify, items must:

  • Be unused and unworn

  • Be in original condition

  • Include all original tags

  • Be returned in the original !Need SNKRS packaging

⚠️ If the original packaging is damaged or not used, a handling fee may apply.

All returned items will be inspected before approval.

 

 

3. Sale & Promotional Items

All items purchased during sales, promotions, or clearance are considered final sale.

These items will only qualify for return if:

  • The product is materially defective, or

  • The incorrect item was supplied

 

 

4. Shipping Responsibility

If the return is due to customer error (e.g. wrong size selected):

  • The customer is responsible for return shipping costs

  • The customer covers the cost of reshipping the exchanged item

If the return is due to a !Need SNKRS error:

  • We will cover all shipping costs involved

👉 Approved refunds may have original shipping costs deducted, unless the error was on our side.

 

 

5. Non-Returnable Items

Returns will not be accepted if:

  • The item has been worn or used

  • The item shows damage due to misuse or negligence

  • The item has normal wear and tear

  • The item was intentionally damaged

  • The item was not purchased directly from !Need SNKRS

 

 

6. Refund Processing

Refunds will only be approved once the item is confirmed to meet return conditions.

Once approved:

  • Refunds will be processed to the original payment method

  • Processing time: up to 7 working days

 

 

7. How to Request a Return or Exchange

To initiate a return:

📲 Contact us on WhatsApp: [074 343 9732]
 📦 Include:

  • Your order number

  • Clear images of the product

Our team will review and guide you through the next steps.

 

 

Final Note

!Need SNKRS reserves the right to refuse returns that do not meet the above conditions. Our goal is to protect both our customers and the integrity of our brand.